Has your checked baggage been lost, stolen or damaged? Please follow the steps below to start your Baggage Claim.
1. Any baggage loss, damage or suspected theft claims must be made within 24hours of arrival to your end destination. Baggage claims are only valid for checked baggage. Please notify the Maritime Bus staff at your arrival point and provide a detailed description of missing baggage or identify damage. The Maritime Bus staff will direct your request to the appropriate individuals.
Passengers with questions regarding baggage loss or damage can send a message via the Contact Us page.
Once Maritime Bus staff has been informed of missing baggage, an immediate trace will begin to try and locate the describe baggage. Maritime Bus will complete a trace for a period of 15 days. If the described baggage cannot be located within the 15 day period, a claim should be initiated at that point. Maritime Bus will make every effort to coordinate and trace the missing baggage while keeping passengers informed of the outcomes. When missing baggage is located, passengers will be notified immediately.
Any damage to checked baggage must be confirmed by a Maritime Bus representative at a local Maritime Bus Terminal or Agency upon arrival. No Exceptions.
Maritime Bus will not accept liability for baggage which is deemed unsuitable for travel, unlocked, or not properly tagged and identified as outline under Baggage Liability.
2. Upon exhausting the 15 day trace period, Maritime Bus will initiate the claim process. A Maritime Bus claims form to be filed though our Maritime Bus Claims Department, with all applicable fields completed. Maritime Bus will settle all claims within 60 days of the Maritime Bus Claims Form submission date. During this time period, Maritime Bus will continue to make every effort to recover the missing baggage.
For immediate assistance:
Phone: 1.800.575.1807 between 6:30am – 6:30pm