Accessibility Services

Maritime Bus welcomes all passengers and will accommodate, to the best of our ability, those passengers who require assistance. Whether a passenger has walking difficulties, visual or hearing impairments, requires the use of mobility aids such as a wheelchair, Maritime Bus drivers and staff will assist with the boarding, moving of baggage and transferring of buses to ensure your have an enjoyable and safe travel experience.

Priority seating may be available upon request. Maritime Bus suggests arriving early to request priority seating.

Reduced mobility

For customers who have walking difficulties and may require the use or assistance of a collapsible wheelchair, walker, or other small assistance devices, Maritime Bus Drivers or staff will help you climb a few steps to board the bus and find an appropriate seat. Please notify one of our Maritime Bus staff that you will require assistance upon arrival. You may also purchase your Maritime Bus tickets at any or our local Maritime Bus Terminals or Agencies or online.

Traveling with certified service or emotional support animals

Maritime Bus welcomes certified service dogs and emotional support animals (limited to dogs and cats) to accompany passengers with disabilities or emotional support needs, under the following conditions: 

Certified Service Dog

  1. Eligibility: Maritime Bus will accept one certified service dog per passenger with a disability for carriage without charge.
  2. Requirements:
    • The service animal must be properly harnessed and remain on the floor at the passenger’s feet during travel or on the lap, fully under control by leash at all times.
    • Carriers are permitted and encouraged for added safety and comfort.
  3. Restrictions:
    • The service animal must not occupy a seat or obstruct aisles.
    • Maritime Bus reserves the right to refuse passage to any animal that poses a direct threat to the health or safety of other passengers, Maritime Bus personnel, or contractors.
  4. Documentation Required:
    • Passengers must be able to produce written proof that the service animal has been trained and certified by a professional service animal institution.

Emotional Support Animals (Dogs and Cats)

  1. Eligibility: Maritime Bus allows emotional support animals, specifically limited to dogs and cats, to accompany passengers with emotional support needs.
  2. Requirements:
    • The emotional support animal must be properly contained in a carrier. This carrier must be at the feet of the passenger or on their lap at all times.
    • The animal must not otherwise occupy a seat or obstruct aisles.
  3. Restrictions:
    • Emotional support animals are not permitted if they pose a direct threat to the health or safety of others or significantly disrupt bus operations.
  4. Documentation Required:
    • Passengers must present a valid medical or psychological note from a licensed professional, dated within the last 12 months, stating that the emotional support animal is required for travel.

All passengers traveling with service or emotional support animals must comply with the terms outlined by the Intercity Bus Code of Practice as well as any applicable federal or provincial regulations. For further information, passengers are encouraged to consult the Canadian Transportation Agency’s guidelines on service and emotional support animals: https://otc-cta.gc.ca/eng/service-animals

Traveling with a wheelchair or scooter

Passengers traveling with Maritime Bus who require the use of a wheelchair or scooter are required to notify Maritime Bus 72 hours in advance. Please contact our Maritime Bus Customer Call Centre at 1.800.575.1807 to book wheelchair travel.

Personal attendants

One Personal Attendant/Companion may accompany passengers with walking difficulties, visual or hearing impairments, other disabilities deemed to require an assistant or those who cannot travel independently, free of charge. All personal attendants/companion requests will require a doctor’s notice or CNIB card for the fee to be waived. The passenger requiring assistance will be charged a standard fare. Personal attendant and the passenger requiring assistance are required to travel together for the duration of the trip.

 

Couple on a boardwalk look at the water together from a wheelchair and a bench