Terms & Conditions

Tickets

Tickets are limited as endorsed and are non-transferable. The unauthorized resale of Maritime Bus tickets is strictly prohibited and violators will be prosecuted. No reservations are accepted unless expressly stated otherwise. Tickets are valid ONLY for the schedule, date and time, for which purchased. Maritime Bus is not responsible for lost or stolen tickets.  Maritime Bus will accept single-sided paper tickets only or e-tickets along with a valid ID to gain access for boarding. Student fares will require support of a valid Student ID at time of purchase or boarding.  All Maritime Bus tickets are NON-REFUNDABLE.

Stop locations designated as Flag Stops require 24 hour advance purchase online to guarantee pickup or must be made by contacting the Maritime Bus Customer Call Center at 1.800.575.1807

Stop locations used for Halifax Airport Express shuttle service require passengers to make purchases a minimum 35 minutes prior to departure.  Passenger pickup will occur between a range of the listed time and up to 10 minutes after.

Fares, Fees, and Itinerary Changes

Maritime Bus fares are only valid for the schedule, date and time, for which quoted.  All Maritime Bus fares may be subject to additional fees and taxes.  All Maritime Bus transactions are subject to a transaction fee.  Maritime Bus reserves the right to apply a fuel-surcharge on a per fare basis, in accordance with regulatory approval, reviewed quarterly.  Requests for cancellation or alterations to purchased Maritime Bus tickets will result in a credit of the full fare plus applicable taxes and fees less 15% service fee.  Alterations or changes to round trip passenger fares will result in the one-way fare being charged.  Requests or changes must be made prior to the original travel date, schedule  and time, otherwise the ticket will be null and void.  All fares are payable in Canadian dollars.

Refunds

All Maritime Bus tickets are  NON-REFUNDABLE.  Maritime Bus tickets will hold no value and will be considered expired once the scheduled departure, date and time have passed.  Any passenger violating the Maritime Bus Passenger Code of Conduct or Baggage Liability, forfeit their right to any refund.

Maritime Bus DOES NOT GRANT ANY REFUNDS from third party Maritime Bus Agencies.

Any requests for a Maritime Bus ticket refund, suggesting EXTRAORDINARY CIRCUMSTANCE, can be forwarded to the Maritime Bus claims department as outlined under the Refund Policy.

Travel

Maritime Bus schedules are subject to change.  Maritime Bus may substitute alternate carrier or means of transportation.  Maritime Bus will not be held liable for delays caused by accidents, breakdowns, traffic, weather conditions, or any other condition deemed beyond the control of Maritime Bus.  Maritime Bus does not guarantee specific arrival and departure times.  The times which appear in print or www.maritimebus.com do not constitute guarantees, however Maritime Bus makes every effort to maintain the outlined departure and arrival times.  Maritime Bus is not and cannot be held liable for any inconvenience or additional expense incurred by the passenger in the event of travel delays.  Passengers are required to arrive at the departing location a minimum of 10 minutes prior to departure time.  Maritime Bus recommends arriving to departing locations 30 minutes before departure time.

Passengers traveling using the Halifax Airport Express service are required to provide a valid ID upon boarding.

Limitation of Liability to Connecting Services

Maritime Bus accepts no liability for passengers who book with connecting services, not providing adequate connection time.  Maritime Bus acknowledges guidelines posted for recommend arrival times of connecting services for airport, train and ferry arrival times.  Maritime Bus will only be responsible for transportation on its own lines in accordance with its tariff rules and regulations.  Maritime Bus assumes no responsibility for any acts of omissions of another party or interline carrier.  Maritime Bus will not be liable for damages of loss, damage, or delay of interline carriers.

Baggage

Maritime Bus provides carriage 2 pieces of baggage at no cost.  Baggage liability for lost or damaged baggage is limited to the actual value to a maximum of $100 per passenger fare.  Baggage liability is not based on baggage quantity.  Maritime Bus has the right to refuse certain baggage and prohibited items as outlined in the Baggage Policy.  Maritime Bus cannot be held liable for unchecked baggage, or baggage that does not meet the Maritime Bus Baggage Policy.  All checked baggage must be properly marked with a Maritime Bus baggage tag, including the passengers name, end destination and contact information.  Baggage claims for loss or damage must be supported by providing baggage tag receipt, which is the removable bottom half of a Maritime Bus baggage tag.  Maritime Bus reserves the right to inspect and open checked baggage.  Please follow the below links for further details:

Baggage Policy

Baggage Liability

Traveling with Mobility Devices

Passengers traveling with Maritime Bus which require the use of a wheelchair or scooter are required to notify Maritime Bus 72 hours in advance.  Please contact a Maritime Bus Customer Service Agent by phone at 1.800.575.1807.

Traveling with Animals

Maritime Bus is unable to provide carriage of animals, with the exception of trained service animals.  Passengers traveling with service animals are the responsibility of the passenger and are required to be under control at all times (harnessed, leash or carrier).

Smoking

Maritime Bus prohibits smoking on all buses in accordance with Federal law.  Further more, the use of  electronic simulated smoking materials, e-cigarettes, and smokeless cigarettes, is also prohibited

x Attention: Effective Tuesday, October 17/17 St. Leonard Agency will now be located at the Irving Mainway 382 rue St-Jean, St. Leonard, NB, E7E 2B6 We welcome Mona and her team to our Maritime Bus family.