FAQ’s


Have a question about Maritime Bus?  Check below to find answers to some of our most common questions!


How much luggage am I allowed while traveling with Maritime Bus?

Passengers traveling within the Maritime Bus network are permitted 2 checked bags and 1 carry-on bag.   Interline passengers traveling as far as Montreal will be permitted 2 checked bags and 1 carry-on bag.  Interline passengers traveling beyond Montreal with Greyhound are permitted 1 checked bag and 1 carry-on bag.  Please visit Greyhound.ca for full details.


Who do I contact for lost and found  or damaged items/baggage?

If you have lost or left any items during your travels with Maritime Bus, please notify the driver before you depart the bus.  We also ask that you provide a detailed description to the agency or terminal staff at your arriving location.  You also have the option to contact our Maritime Bus Customer Service Centre.

Please visit the Lost and Found  or Baggage Claims  for details.


Traveling With Certified Service Animals 

Maritime Bus is unable to permit pets/animals on buses, unless the passenger requires a trained service animal to assist with travel.  Service animals must be harnessed and under the control of the passenger at all times.

Traveling with a service Animal

Maritime Bus will accept one certified service animal per passenger with a disability for carriage without charge and will permit the animal, if properly harnessed, to accompany the passenger on the bus. The service animal will remain on the floor at the passenger’s feet during travel or on the lap and  fully under control by leash at all times – carriers are permitted and are encouraged.

The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. Maritime Bus reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers, Maritime Bus personnel or contractors.

Passengers should note that they are required to produce written proof to the operator that the service animal has been trained and certified by a professional service animal institution or a valid Doctor’s note indicating a requirement for a Therapy Pet as a companion.

https://otc-cta.gc.ca/eng/service-animals

For additional information, please visit Transport Canada – Intercity Bus Code of Practice.


Can I travel with my Bike?

Maritime Bus will accept bikes for an additional fee of $5.00+tax one-way or $10.00+tax round-trip.   For full details on required packing, please visit the Traveling With a Bike? .


When should I arrive to meet the bus?

Maritime Bus recommends arriving 15-30 minutes prior to the departure time.  This will allow you to get any questions you may have answered and to tag any checked baggage.


Are Maritime Bus Tickets open ended?

No, Maritime Bus Tickets are not open ended.  Maritime Bus uses a reservation based system, requiring passengers to travel on the selected date, time and schedule.


Are Maritime Bus Tickets refundable?

All Maritime Bus tickets are NON-REFUNDABLE.


Can I cancel or change my Maritime Bus Ticket?

Maritime Bus tickets may be cancelled or changed up until the scheduled departure time.  You will receive a credit, less 15% service fee, which can be used to book your next travel with Maritime Bus.  Please visit Ticket or Itinerary Changes for full details.


Can my child travel alone on Maritime Bus?

Children can travel alone, so long as the child meets specific conditions.  Any child under the age of 8 must be accompanied by a passenger who is 15+.  Children 8 – 12 years may travel alone, provided that an unaccompanied child form is completed for each departing location.  For full details, please visit Unaccompanied Children.  


Am I required to have a paper ticket to board a Maritime Bus?

No a paper ticket is not required.  However, passengers boarding without a paper ticket will need to provide a confirmation e-mail from your smart phone or tablet and ID before boarding.  Additionally, print-at-home e-tickets will be accepted, but must be printed on single sided paper ONLY.


Is smoking permitted on Maritime Bus?

Smoking is prohibited on Maritime Bus.  Furthermore, the use of  electronic simulated smoking materials, e-cigarettes, and smokeless cigarettes, is also prohibited.


Does Maritime Bus offer free WiFi?

WiFi is offered on a limited bases, on select routes and departure times.


Can I Travel With A Child Safety Seat?

Customers are welcome to use child safety seats on a Maritime Bus that is equipped with seatbelts. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.

It is your responsibility to secure the child seat to the bus seat using the seatbelts provided. Maritime Bus does not provide seatbelts on all coaches and assigned coaches are not known until the day of departure. Therefore, please understand that you may NOT be able to use the car seat on all nor even part of the route.  If a car safety seat cannot be used, please ensure the infant/child is seated on the lap of an adult for the duration of the journey.

x Effective at close on Friday, July 13th, 2018, Bathurst Agency located at the Sermax Convenience Store will be closing. We will continue to operate as a Flagstop only at that location until we secure another full service agency. Until then there will be no parcel or ticket service available. Parcels can be shipped and picked up at the next stop closest to you.