Ticket or Itinerary Changes


Do you need to change your original departure date or time?  It’s easy!

All Maritime Bus tickets are non-refundable and can be changed up to the original purchased departure time.  A service fee of 15% will be charged for any changes or  cancellations which is payable at the time.  Changes can be made at all Maritime Bus Terminals and Agencies or by contacting our Maritime Bus Customer Call Center and speaking to one of our Customer Service Agents.  Please remember if you make changes by phone a credit card will be required!

Have a cancellation request?

Cancellation requests must be made prior to the stated departure time and schedule indicated on the Maritime Bus Ticket.  The passenger  will receive a credit, less the 15% service fee of the original cost.  This credit can be accessed when making future purchases with Maritime Bus.  Please contact one of the following options for details:

1) Maritime Bus Customer Service Agent (Open 7 Day a week 6:30am – 6:30pm)
Phone – 1.800.575.1807
Email – Send our Maritime Bus Information and Service Center an email through  Contact Us

2) Maritime Bus Terminals

3) Maritime Bus Agencies

Can I make itinerary changes after my departure time has passed?

No.  Once a passengers scheduled departure time has passed the boarding pass is considered used and holds no value.

 

ALL PASSENGERS TRAVELING BETWEEN RIVIERE DU LOUP AND MONTREAL AND THE REVERSE THEREOF NEED TO HAVE A PAPER TICKET.  YOU MUST VISIT THE TICKET COUNTER IN MONTREAL AND HAVE YOUR TICKETS PRINTED ON ORLEANS EXPRESS TICKET PAPER. IF THIS IS NOT DONE YOU CAN NOT BE GUARANTEED A SEAT.

 


Refund Policy

Maritime Bus tickets are considered  *NON-REFUNDABLE.  Maritime Bus tickets will hold no value and will be considered expired once the scheduled departure date and time have passed.  Any passenger who violates the Maritime Bus Code of Conduct or Baggage Liability will forfeit their right to any refund.

(*Extenuating circumstances may be considered.)

Maritime Bus DOES NOT GRANT ANY REFUNDS through our Maritime Bus Agencies.


 Traveling During Storm Warnings

Maritime Bus understands the importance and responsibility of getting our passengers and parcels to their desired locations in a timely manner without compromising safety.   At Maritime Bus, we take pride in making every effort to ensure that our service will run everyday as scheduled.

Maritime Bus is constantly monitoring road and weather conditions.  This may lead to Storm Warnings being issued, affecting certain routes.  When a Storm Warning is issued, current and/or imminent weather conditions may cause hazardous travel conditions resulting in the possibility of any of the following scenarios:

– Maritime Bus service will be delayed

– Maritime Bus service will be interrupted en route

– Maritime Bus service will be cancelled

While service is rarely interrupted, Maritime Bus recommends postponing your trip to a later departure time after the Storm Warning has been lifted.  Passengers who are traveling on routes under Storm Warnings may re-book with Maritime Bus without incurring any additional fees.  Passengers scheduled to travel on a route which is cancelled will be entitled credit to re-book travel with Maritime Bus.  These specific cases will only be handled through our Maritime Bus Customer Service center.  For details on how to reach the Maritime Bus Customer Service center, please click here.  Refunds will not be granted from terminals or agencies.  If your route is not under a Storm Warning standard fees will apply for any itinerary alterations.

IF a passenger decides to travel under a Storm Warning, Maritime Bus will not accept responsibility for any additional costs incurred due to service delays, interruptions or cancellations.  Please ensure that you have planned ahead by take the following action:

– Notify anyone who will be picking you up, that delays may occur

-Ensure that you have additional cash or a debit/credit card to cover any additional needs which may arise

 

How will passengers know if a Storm Warning has been posted?

In the event of  inclement weather, Maritime Bus advises passengers to regularly check back to  maritimebus.com. If a Storm Warning has been posted for any route, a pop-up notification will appear and direct all customers to visit Travel Advisories under the Service Announcements tab for complete details and updates.

Maritime Bus route information can also be obtained by:

– Phone 1.800.575.1807

– Email us by visiting the Contact Us section

– Contact a local Maritime Bus Terminal or agency through the Locations tab

– Follow us through social media via Facebook and Twitter

*Please note, during a Storm Warning, unaccompanied children will not be permitted to travel.